When it comes to hiring a member of your IT staff, it’s critical to get it right. They have the ability to impact so many aspects of your team’s overall performance and operations.
Having the right team in place for your IT support can save you both time and money. But what happens when you hire the wrong person? That can have a damaging effect on your overall organization in ways that significantly hinder your bottom line. One study examined the cascading effects of a bad hire and found the following:
- 75% of managers surveyed reported having made a bad hire
- 64% say the negative impact was even worse a year after making the initial hire
When it comes to executing IT services, you don’t want to get stuck hiring the wrong person for the job because it can cost you in both the short term and long term. The Department of Labor estimates that hiring an employee roughly costs around a third of their salary – meaning that if you hire the wrong person, you’re out a significant amount of money with nothing to show for it but poor performance and the hope that you can get it right the second time around.
Let’s take a closer look at four ways a bad IT hire can cost you big time and how you can combat those issues their hiring causes by partnering with a professional IT staffing company.
It may lead to poor service that costs you with your clients
When it comes to IT support, results matter. Having an effective IT staff in place can be the difference between IT disruptions acting as momentary blips or being disasters that shutter your operations for days or weeks at a time.
Imagine you have a service outage while working on a critical project. Your IT team will need to be ready to handle an influx of service requests from your other team members while providing fast, effective solutions.
If you hire the wrong person, they may not be able to keep up with this breakneck pace. Worse yet, they may insist on quick fixes that don’t address the root cause of the problem.
If someone you hire for an IT position does poor work, it has the ability to severely impact your entire organization’s ability to execute their roles. If they work inefficiently, it can cost your other staff members time as they wait on responses to their queries.
One advantage of partnering with an IT staffing firm is that you’re outsourcing your IT tasks to proven experts you won’t have to supervise or account for. You won’t have to worry about making a bad hiring decision, because the staffing firm handles nothing but IT team members. They’re experts in identifying well-qualified, high-performing IT staff. They have a better idea of what to look for, increasing the likelihood that you’ll get results out of your IT support.
It increases management’s workload
Ultimately, a bad hire reports to someone who is responsible for their productivity and output. This may be another IT person or a more senior-level supervisor.
When a bad hire fails to do their job effectively, it puts the onus on management to address the problems the bad hire is unable to solve. This leader may or may not be equipped with the skills to do so, compounding the problem if they don’t have an IT background.
Even if the bad hire’s manager does have IT experience, handling their direct report’s workload just increases the amount of stress they’ll deal with as part of their day-to-day responsibilities. A manager already has enough on their plate as it is – having to pick up an underperforming employee’s slack only creates more headaches that could then impact their job performance.
When you work with an IT staffing firm, you’re no longer responsible for the workload. The staffing firm has an established chain of command to ensure all tasks are completed per your original agreement with the vendor.
If you have to replace them, you’ll need to spend time finding their replacement
One of the biggest problems associated with bad hires is that eventually, they need to be replaced. Recruiting and hiring new employees require time and money.
How much you spend to hire a new employee will vary depending on your needs and industry, but low-end estimates put it at $3,500 for replacing a sub-minimum wage employee. Your recruiter will need to identify a new candidate, nurture a relationship, and you’ll have to conduct the interview process before HR performs a background check and completes the hiring process.
That’s a lot of work and money. When you make a bad hire, not only are you wasting the investment of time and resources on the person you just hired, you’re committing to investing time and resources into hiring someone else as well.
After you’ve replaced them, you’ll need to spend time training their replacement
Once you’ve gone through the lengthy process of identifying a replacement for your original bad hire, you then have to train their replacement. Even if you nail it on the second attempt with an all-star candidate, they’ll still require a period of time to get to know your organization and the job requirements before they are fully functional.
Just like the hiring process, this training takes time and money. You’ll have to get your new IT staff member the proper credentials, brief them on the IT systems your organization uses, and get them situated with equipment.
One report estimated it costs around $1,200 to train a new employee – this number could be bigger depending on the level of training needed. There are also hidden costs associated with training new employees, like the time their mentor or supervisor spends working with them, instructional materials, and additional equipment they may need.
The recruiting and training costs can be avoided when you have the right IT team in place and avoid having to hire anyone directly at all. Partnering with the right IT staffing firm allows you to focus solely on providing the business solutions you’re qualified to provide. You won’t have to spend valuable time and resources hiring people because you have your own extension of your team in the form of an IT staffing firm.