Cleveland Public Power | Case Study
Cleveland Public Power serves the city of Cleveland, Ohio as a municipal utility provider, but they needed a way to improve their customer service and give their residents a more intuitive online experience.
Increased Accessibility
Enhanced Customer Service
Streamlined Service Requests
“Our new website has been transformational for us. Our customers are able to now find information fast and easy, and managing our online presence has become streamlined. This was exactly what we needed!”
-Cleveland Public Power
The Challenge
Cleveland Public Power’s Old Website was Outdated and Hard for Residents to Navigate
The old website’s content management system was outdated and could not keep up with the organization’s need to manage their website content and engage with their audience. Visitors were also reporting outages and requesting services was slow.
Cleveland Public Power also needed their website’s design to be modernized and made engaging to better communicate their brand and values.
The Solution
The Provato Group Remade Cleveland Public Power’s Website to Be More User-Friendly and Accessible
The Provato Group built the new website on the Drupal platform for its flexibility and diverse collection of features. Provato also created a custom Drupal theme to make the website more modern and appealing, ensuring it aligns more with Cleveland Public Power’s brand identity.
The new website brought a more streamlined user interface that’s easy to navigate so that visitors can quickly retrieve information, request services, and report any outages.
Other key features include an accessible online service request portal, enhanced search functionality, and interactive maps. Also, the website has been made fully responsive for better functionality and viewing across all devices.
“It was a privilege to work with Cleveland Public Power and create a website that truly encapsulates client-driven intuitive UI design, a fantastic instance of how ‘composite design’ comes together.”
-Team Lead for Application Development
The Results
Improved Customer Service: Cleveland Public Power’s new website offers visitors a more user-friendly and streamlined experience, raising overall customer satisfaction.
Better Outage Reporting: It is now easier and faster for residents to report outages through the website, leading to faster response times from Cleveland Public Power.
Efficient Service Requests: With the online service request portal, it is now simpler for residents to request new services or report problems.
Enhanced Brand Image: The new website’s modern and engaging design enhances Cleveland Public Power’s brand image and online presence.
Greater Accessibility: Cleveland Public Power’s new website is fully accessible—all residents, even residents with disabilities, will find it easy to navigate and use.
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